Kigali Serena Hotel
KN 3 Avenue, Kigali
4.5
(1837)
Check-in
12:00
Check-out
10:00
Location
Luxurious five-star hotel “Kigali Serena Hotel” is located in Kigali. It boasts a convenient location within 1 km from the historic city center.
Hotel features
The luxurious on-site restaurant offers a broad variety of international delicacies. Enjoy a refreshing drink in the elegant bar. Wi-Fi is available throughout the property. Guests can store their valuables in the locker.
Fitness enthusiasts will appreciate a well-equipped fitness center. There is a swimming pool on site. Relax with a massage at the hotel's spa. Parking is provided on site.
Airport shuttle services are offered at a surcharge. If you need to use a fax, scanner or copier, the hotel's business center is at your disposal. Friendly staff at the 24-hour reception will be glad to answer all of your questions. There is a laundry at the hotel.
Hotel's friendly staff will be glad to assist its guests with booking tickets or tours. All rooms are non-smoking.
Number of floors
5
Number of rooms
116
Year of construction
1999
Year of renovation
2012
Electricity Sockets
European socket (non-grounded), Swiss socket
Frequency
50 Hz
Voltage
230 V
General
•
Shopping on site
•
Air conditioning
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24-hour reception
•
Elevator/lift
•
Smoking areas
•
Currency exchange
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Smoke-free property
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Security guard
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Newspapers
•
Ticket assistance
•
Gift shop
•
Express check-in/check-out
•
Garden
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Television in lobby
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Terrace
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Dryer
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Fire Extinguisher
Rooms
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Non-smoking rooms
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Room service
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Cable TV
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TV
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Minibar
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Hairdryer
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Bathtub
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Shower
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Wardrobe/Closet
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Bathrobe
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Slippers
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Toiletries
Accessibility
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Accessibility features
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Wheelchair Accessible
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Wheelchair access to restaurant
Services and amenities
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Iron and board
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Ironing (charged separately)
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Luggage storage
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Laundry (charged separately)
•
Safe-deposit box
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Concierge services
•
Dry-cleaning (charged separately)
•
Luggage storage
•
Wake-up service
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Telephone
Meals
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Bar
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Coffee/tea for guests
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Diet menu (on request)
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Cafe
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Restaurant
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Snack bar
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Kitchen
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Bottled water
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Kettle
Internet
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Free Wi-Fi
Transfer
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Car rental (charged separately)
•
Airport transportation
Languages Spoken
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English
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French
•
Multi-language staff
Tourist services
•
Tour assistance
Recreation
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Barbecue grill(s)
Parking
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Parking
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Parking nearby
Pool and beach
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Swimming pool
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Indoor Pool
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Outdoor pool
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Beach/pool towels
Business
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Business center
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Event facilities
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Fax and copy machine
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Meeting and presentation facilities
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Conference Hall
Sports
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Golf course
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Fitness facilities
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Gym
Beauty and wellness
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Massage (charged separately)
•
Steam room
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Beauty services (charged separately)
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Sauna
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Spa (charged separately)
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First Aid Kit
Kids
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Babysitting and childcare
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Children's playground
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Children swimming pool
Pets
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Pets Not Allowed
Health and Safety Measures
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Temperature control for staff
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Personal protection equipment for staff
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Extra decontamination measures
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Temperature control for guests
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Personal protection equipment for guests
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Contactless check-in and/or check-out
•
Additional measures against COVID-19
Policies
Check-in terms and conditions
Check-in and check-out
Check-in
After 12:00
12:00
Check-out
Until 10:00
10:00
Paid on the spot
Additional bed
Maximum number
Price
Needs to be clarified on the spot
per guest per night
Transfer
Destination
Price
Airport
Additional Information
Important Information
Front desk is open 24/7. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. Please inform Kigali Serena Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Medical monitoring is available for guests quarantined due to Coronavirus (COVID-19). This may be provided in person or virtually, depending on the property type and location. A negative Coronavirus (COVID-19) PCR test result is mandatory to check-in to this property.